Minimum order: 50 GEL

Delivery in Tbilisi and the Tbilisi suburbs:

When purchasing products up to 100 GEL - 5 GEL
When purchasing products worth more than 100 GEL, delivery is free

Orders are delivered the next working day, orders placed on Friday will be delivered on Monday. There is no delivery on weekends.

Surroundings:

*Surroundings: Kojori, Tabakhmela, Tsavkisi, Tskneti, Zahesi, Lilo, Orkhevi, Ponichala, Airport settlement, Nasaguri, village Digomi, village Gldani, Mukhiani cottages, Avshniani, Betania.

To use the unconditional return request, the consumer is obliged to fill out the return form (download) and send it to the following e-mail address: support@invet.com.ge 

In case of withdrawal from the contract, the consumer is obliged to:

Return the goods to the trader or a third party designated by him immediately after sending the notification of withdrawal from the contract, but no later than 7 calendar days.

Pay the direct (immediate) costs associated with returning the goods.

In the event that the characteristics of the item do not correspond to the data specified on the site, the item has an original defect or the item is damaged as a result of transportation, the trader will ensure the return of the product using its resources.

The consumer is obliged to return the item in full along with all attached documents.

The trader is obliged to refund the amount paid by the consumer within 14 calendar days from the receipt of the notification of return of the item. The trader has the right to refuse to refund the amount until the goods are returned or the consumer receives proof of delivery from the consumer, whichever is earlier.

The refund will be made using the same means of payment used by the consumer, unless the consumer agrees to use another means of payment.

Withdrawal from a distance contract by the consumer automatically results in his or her withdrawal from the related contract and the restoration of the original situation.

Withdrawal from the contract shall terminate the obligations assumed by the parties under the distance contract, and the parties shall be returned what they have received through its performance.

Definition of Terms

The terms used in this document have the following meanings:

LLC “Invet” (hereinafter referred to as “we”, “our”, “website”, “company”) - a company established in accordance with the legislation of Georgia, Limited Liability Company “Invet”, (registered company number 404387481).

Personal data - any information relating to an identified or identifiable natural person. A natural person is identifiable when he or she can be identified, directly or indirectly, including by name, surname, identification number, geolocation data, electronic communication identification data, physical, physiological, mental, psychological, genetic, economic, cultural or social characteristic;

Data processing - any operation performed on data, including their collection, retrieval, access, photography, video and/or audio monitoring, organization, grouping, interconnection, storage, alteration, retrieval, retrieval, use, blocking, erasure or destruction, as well as disclosure of data by transmission, publication, dissemination or otherwise making available;

Data subject (hereinafter referred to as the user) - any natural person about whom data are processed;

Consent of the data subject (user) - active action by the data subject, in writing (including electronically) or orally, freely and clearly expressed consent to the processing of data for a specific purpose, after receiving relevant information;

Controller - a natural person, legal entity or public institution which, individually or jointly with others, determines the purposes and means of data processing and carries out the data processing directly or through a person authorised to process it;

Controller - a natural person, legal entity or public institution which processes data for or on behalf of the controller. A natural person in an employment relationship with the controller is not considered a controller; For the purposes of this document, the authorized person for processing is also considered to be LLC “Invet” (a limited liability company established in accordance with the legislation of Georgia, identification code: 404387481, registered: Georgia, Tbilisi, Vakhushti Bagrationi 84a)

Third party - a natural person, legal entity or public institution, other than the data subject, the personal data protection service, the person responsible for processing, the person authorized for processing, the special representative and the person authorized to process the data under the direct instruction of the person responsible for processing or the person authorized for processing;

Direct marketing - the direct and immediate provision of information to a data subject by telephone, mail, e-mail or other electronic means for the purpose of forming, maintaining, realizing and/or supporting interest in a natural person and/or legal entity, goods, ideas, services, work and/or initiatives, as well as in image and social topics. The provision of information to a natural person by a state institution shall not be considered direct marketing if the provision of this information is compatible with any of the grounds for data processing provided for in Articles 5 and 6 of this Law;

Consent

Using the website of LLC “Invet” is considered as the user’s consent to the Privacy Policy. Accordingly, the user grants LLC “Invet” the right to process, store and use the personal information provided by the user.

The above information will be used by Invet LLC for the purposes of providing services in accordance with applicable legislation. Otherwise, Invet LLC is deprived of the opportunity to provide any services to the user and enter into a contractual relationship.

Purpose

When using the websites Invet.ge; Zoodelivery.ge, you are obliged to familiarize yourself with our Privacy Policy. Changes and additions may be made to this Privacy Policy. Accordingly, Invet LLC encourages you to periodically check the Privacy Policy. A user who voluntarily provides personal information to the company automatically grants Invet LLC the authority to use the user's personal data for the purpose of storing and processing.

This Privacy Policy determines the procedure for processing the personal data of Invet LLC users, the purposes, and the conditions of use and storage. Based on the Law of Georgia on Personal Data Protection and the General Data Protection Regulation (GDPR), the company aims to protect the user's personal data.

This document (Privacy Policy) is an integral part of the Terms and Conditions of Use of the Invet LLC website. share, which is a mutually binding document.

Grounds for data processing

The legal basis for processing the user's personal data by LLC "Invet" and the authorized person is the following:

Data processing is necessary to fulfill the obligation assumed by the transaction concluded with the data subject and/or to conclude a transaction at the request of the data subject;

Based on the user's consent;

To fulfill the obligations imposed on him by the contractual relationship;

Data processing is necessary to provide services to the user.

Purpose of processing the user's personal data

Determining the groups of users to whom the offer of news should be made;

Improving the quality of services of LLC "Invet";

Proper fulfillment of the legal obligations of LLC "Invet";

Eliminating complaints submitted by the user;

Monitoring the activities of the user on the website;

Notification of updated data on Invet LLC to users;

Effective communication with the user;

Establishing feedback from the user;

Introducing new products and innovations on the website;

Providing information about purchases made by the user;

Receiving information from an authorized third party about the fulfillment of monetary obligations by the user;

Prevention of unauthorized use of the Invet LLC system;

Prevention of crimes provided for by the Criminal Code of Georgia;

Provision to competent state bodies;

Other legitimate purposes granted to Invet LLC by the Law of Georgia on Personal Data Protection.

Protection of legitimate interests;

Carrying out marketing and other activities;

User rights

The user has the right to request the following information from Invet LLC about data processing:

Which data about the user is processed by Invet LLC;

Purpose of data processing;

Legal basis for data processing;

How the data was collected/obtained;

To whom the data about the user was provided, the basis and purpose of the provision of data (if any);

About the period of data storage or the criteria for determining it;

About the decision made as a result of automated processing, including profiling, and the logic used to make such a decision, as well as its impact on data processing and the expected/likely result of the processing;

Right to access and obtain a copy of the data;

The user has the right to receive the above-mentioned information no later than 10 working days from his request. In exceptional cases and with due justification, this period may be extended by no more than 10 working days, of which the user shall be notified immediately.

Given the specifics of the activities of Invet LLC, it informs the user electronically.

Within 10 working days from the date of the request by the user, Invet LLC is obliged to correct/update/complete the incorrect/inaccurate/incomplete data(s) about the user or inform the user of the grounds for refusing the request and explain the procedure for appealing it.

The user has the right to request Invet LLC to terminate, delete or destroy the processing of data about him (including profiling). Within 10 working days from the date of the request by the user, Invet LLC is obliged to terminate/delete or destroy the existing data about the user or inform the user of the grounds for refusing the request and explain the procedure for appealing it.

In the event that: the user disputes the authenticity or accuracy of the data; the data processing is unlawful, although the user opposes their deletion and requests the blocking of the data; The data is no longer necessary for the purpose of their processing, but the user needs them to file a complaint/claim; the user requests the termination, deletion or destruction of the data processing and this request is being considered; there is a need to store the data for the purpose of using it as evidence; the user has the right to request Invet LLC to block the data about him/her. The user has the right to receive information about the decision to block the data or the grounds for refusing to block the data immediately after the decision is made, but no later than 3 (three) business days from the request. In addition to storing the data, they may be otherwise processed by Invet LLC in the following cases: with the user’s consent; to substantiate a legal claim or objection; to protect the interests of Invet LLC or a third party; in accordance with the law, to protect the public interest.

In the event that the user consents to the processing of data about him/her for one or more specific purposes and/or the processing of data is necessary for the performance of an obligation under a transaction concluded with the user or for the conclusion of a transaction at the user's request; and/or The user has given written consent to the processing of special categories of data for one or more specific purposes (if any); he is entitled to receive from Invet LLC the data provided by him in a structured, commonly used and machine-readable format or to request the transfer of these data to another person responsible for processing.

The user has the right not to be subject to a decision made by Invet LLC solely on the basis of automation, including profiling, which produces legal or other significant results concerning him, except in cases where the decision-making based on profiling: is based on the user's explicit consent; is necessary for the conclusion of a contract between the user and Invet LLC or for the performance of a contract; is provided for by law or a subordinate normative act issued within the framework of the powers delegated on the basis of law.

The User has the right to withdraw his/her consent to Invet LLC at any time and request the termination of data processing and/or deletion/destruction of the processed data by contacting the Invet LLC support team at the following e-mail address: support@invet.com.ge. In such a case, Invet LLC, in turn, will cancel the User’s personal account within 10 (ten) business days and terminate data processing and/or destroy the processed data, unless there is another basis for data processing. Before withdrawing consent, the User has the right to request and receive information from Invet LLC about the possible consequences of withdrawing consent.

The User is entitled to apply to the Personal Data Protection Service or the court in case of violation of the rights provided for by the Law of Georgia “On Personal Data Protection”.

User Obligation

The User is obliged to provide Invet LLC with complete and correct information about him/her in order to receive the service in the future. This obligation also applies to changes in the information provided by the User.

Terms of Use of the Invet LLC Website

By using the Invet LLC Website, the User agrees to the storage and processing of his/her personal data and ready-made records (Cookies) by Invet LLC.

The User is obliged to provide Invet LLC with complete and correct information and, in case of changes, to update the information provided by him/her.

Minor

Invet LLC is deprived of the opportunity to verify the accuracy and correctness of the information specified by the User, including the User's age. If it becomes known that the person providing the information is not an adult, Invet LLC is entitled to disregard the information provided by a minor. If you become aware that a person registered with Invet LLC is not an adult and does not have the consent of a legal representative to use the website, please inform us of this.

Who do we share user data with

Personal data may be shared with a partner courier service company that ensures the delivery of purchased products to the user to the address specified by the user. The following information about the user will be transferred to the partner courier service company: order details, name, surname, personal number, address and contact number. The information provided to the partner courier company will be used only for the purpose of delivering the purchased products.

Sharing the user's personal data may be necessary in cases provided for by the current legislation of Georgia, for the purpose of detecting, investigating or preventing a crime.

Based on the interests of the user, through direct marketing, for the purpose of providing advertising materials, improving the quality of services, products, services and services of interest to the user, LLC "Invet", with the consent of the user, may use the user's personal information, in particular, name and e-mail address/phone number.

LLC "Invet" is authorized to share personal information with any third party in cases provided for by the current legislation of Georgia.

Consent/Withdrawal to Direct Marketing

For direct marketing purposes, the user gives consent by active action.

The user has the opportunity to withdraw the consent given by LLC "Invet" to direct marketing at any time. In turn, LLC “Invet” will cease direct marketing to the User within a reasonable period of time after receiving the request for withdrawal, but no later than 7 (seven) business days.

The User may withdraw his consent to direct marketing by logging into his personal account on the LLC “Invet” website in the following manner.

The User is entitled to do so by sending a “NOSMS” to: To the number: 90406 and/or e-mail: support@invet.com.ge, by sending a relevant request, refuse to process information for direct marketing purposes, receive SMS & Email notifications about news and offers.

LLC "Invet" is obliged to record and store the time and fact of granting and withdrawing consent by the user for the duration of direct marketing and for 1 (one) year after the termination of direct marketing.

The user's request to terminate direct marketing does not oblige LLC "Invet" to stop providing information about updates and changes.

Log files and cookies

LLC "Invet" uses the standard procedure of log files. Like other websites, LLC "Invet" uses Cookies. Log files and Cookies are used for the website to store information about user behavior and improve the quality of service. The following information is generated and collected through them:

IP address;

Device type;

Browser;

Time, date and duration of the website visit;

From which platform the user was redirected to the website of LLC "Invet";

Information about the actions taken on the website of LLC "Invet" - what products the user visited.

This information does not identify a specific user and represents analytical data.

The purpose of processing such information is:

To analyze trends;

For LLC "Invet" to manage the website;

To produce statistics;

To monitor user actions on the website in order to create an experience;

To develop and implement effective marketing activities;

To provide advice and recommendations.

When starting to use the website, the user has the opportunity to agree to cookies.

Cookie settings can be changed by changing the browser settings.

Data collection

Invet LLC receives information from the following sources:

When the user fills out the website registration form;

When communication occurs via phone or e-mail;

What type of data is processed

When registering on the website, the user provides the following information:

Mobile phone number;

E-mail;

Address;

First and last name;

Personal number

Password for authorization in the online store.

The above information is required for registration, without which the user will not be able to register on the website.

After selecting the product, the user is redirected to the bank's payment page for payment, where he indicates his card details and confirms the transfer. Invet LLC does not have access to the user's bank card details. Invet LLC receives information about the user's payment.

Confidential data retention period

Invet LLC assumes responsibility for the confidentiality and security of the user's personal data.

Invet LLC stores/processes confidential information about the user for the period necessary to achieve the goal set forth in the legislation, this Policy and the work specifications of Invet LLC.

Invet LLC is an e-commerce platform where the user is authorized, after registration, to use his/her user account more than once and order the desired item/product. Therefore, in order for Invet LLC to carry out its activities, it is necessary to process the user's data in parallel. Given the purpose of the aforementioned data processing, it is impossible to specifically determine the data retention period. Accordingly, LLC "Invet" stores the data until the user expresses his/her desire to process his/her personal data and terminate the contract concluded with him/her and/or until the cases provided for by law arise.

Security

For LLC "Invet" it is important to protect the confidential information provided by the user. The user's personal account is accessible only through the user's selected username and password. LLC "Invet" asks you not to entrust this information to third parties. Otherwise, LLC "Invet" disclaims all liability.

LLC "Invet" takes all measures to protect the user's confidential information, however, it does not assume responsibility and does not provide guarantees for the actions of third parties who carry out illegal penetration of LLC "Invet" servers.

Third Party

Invet LLC disclaims all liability for other websites that may be placed as external links on the Invet LLC website. The privacy policy of other websites may differ from this policy. Accordingly, Invet LLC encourages you to familiarize yourself with the terms of use and privacy policy of the website indicated as an external link.

Amendments and Additions

This document may be subject to changes and additions. In the event of changes or additions, they will be published on the website.

Changes and additions shall enter into force on the Invet LLC website.

"After publishing the changes and additions on the website to the user. After the changes and additions come into force, the user's use of the website will be considered as consent to the changed terms.