Name of the Merchant: LLC "Invet"

Identification Code: 404387481

Legal Address: Georgia, Tbilisi, Didube District, Vakhushti Bagrationi Street, N 84a

E-mail: info@invet.ge

Phone Number: 032 2 25 19 66

The terms and conditions set forth below constitute an agreement between the Company and the Customer regarding the purchase of goods and services. By checking the box, the Customer expresses his/her consent to conclude the Agreement and agrees to all the terms and conditions set forth. Each order constitutes a separate purchase agreement. In addition, the Customer agrees that the contact information provided by him/her is correct and that electronic communication between the Company and the Customer has the force of a written document.

By registering on the platform, the user agrees that the company will store and process his personal data during the active status of the account and for 1 year from the date of cancellation of the account, unless the user expresses a contrary consent.

The terms used in this document have the following meanings:

1.1. Company - LLC Invest (business registration number: 404387481), or its successor;

1.2. Courier - an individual (including both an entrepreneur and a non-entrepreneurial individual) who, upon confirmation of the user's order placed on the platform, undertakes to deliver the order to the user;

1.3. User - any person who has placed an order on the registered platform and for the purpose of purchasing and receiving products placed on it;

1.4. User consent - the user's expressed consent to familiarize himself with this document and to process his personal data;

1.5. Platform - a platform owned/managed by the Company (including both the website www.invet.ge and, if applicable, related applications) that connects users, businesses and couriers. The platform allows users to purchase products from businesses and order their delivery from couriers;

1.6. Delivery service - a service provided to the user by couriers, based on which the user receives the purchased product (order) at the address specified by him/her;

1.7. Completed order - an order placed by the user, which has been confirmed by the Company and is not subject to change or cancellation by the user;

1.8. Delivery fee - an order delivery fee paid by the user in exchange for the delivery service;

1.9. User address - the place/territory/address specified by the user on the platform where the order should be delivered to him/her;

1.10. Goods/Products/Products - Goods placed on the Invet website for sale;

1.11. Cookies - Electronic identifiers used by the Company to provide technical means for using certain services to an unauthorized person on the Company's online store website;

1.12. Visitor - A person who enters the Company's website via electronic communication and has not been authorized.

1.13. Registration - A website access function that grants a person the right to create their own profile on the Invet platforms for the purpose of using the online store.

1.14. Authorization - A website access function that grants a person the right to use their own profile on the Invet platforms for the purpose of using the online store.

1.15. Personal information - information defined as - 'personal data' by the Law of Georgia on Personal Data Protection;

1.16. Electronic communication means - electronic communication between the Company and the User when the User sends an order/message on the Company's website, within the framework of which the Company will respond to the User's question or request electronically (except for cases provided for by law).

1.17. Chat - an electronic communication channel between the User and the Company, which has the function of consulting and receiving feedback from the User.

1.18. Online payment - a transaction made by the User on the Platform, as a result of which the purchase of a product/products placed on the Platform took place.

1.19. User account - a personal page registered by the User on www.invet.ge;

1.20. Direct marketing - the direct and immediate provision of information to a data subject by telephone, mail, e-mail or other electronic means for the purpose of forming, maintaining, realizing and/or supporting interest in a natural person and/or legal entity, goods, ideas, services, work and/or initiatives, as well as in image and social topics;

1.21. Tati Card - the right of the user, expressed in a six-digit code, linked to his personal data and granting the right to purchase a product at a wholesale price. When using the Tati Card platform, the user does not accumulate points.

1.22. Retail price - the price that the product has in the trading network.

1.23. Wholesale price - the price that consumers pay for the When purchasing after a certain amount of • Repair and replacement of goods are the first-order rights of the consumer. The consumer has the right to require the trader to repair or replace the goods free of charge, unless this is impossible due to the nature of the goods or requires disproportionate or disproportionately high costs.

• The goods must be repaired or replaced within a reasonable time (replacement - no later than 10 calendar days from the discovery of the defect, and standard repair - no later than 30 calendar days from the discovery of the defect), so that the consumer does not experience significant disruption, taking into account the nature of the goods and the purpose for which he purchased the goods.
• Repair or replacement of goods free of charge implies that the trader bears all costs (including postage, labor and material costs) necessary to ensure that the goods comply with the conditions stipulated in the contract.
• The consumer has the right to demand a reduction in the price of the goods or to withdraw from the contract if one of the following conditions exists:
• The goods cannot be repaired or replaced
• The trader has not repaired or replaced the goods within a reasonable time and the consumer has lost interest in the performance of the contract
• The trader’s repair or replacement of the goods would cause the consumer significant inconvenience
• The consumer has the right, in the event of withdrawal from the contract, to demand compensation for the damage caused by the failure to perform the contract in accordance with the procedure established by the legislation of Georgia.
• The consumer does not have the right to withdraw from the contract if the defect of the goods is insignificant.
• The consumer has the right to exercise the above-mentioned rights if the defect of the goods was discovered within 2 years after the goods were transferred to him.
• If the consumer discovers a defect of the goods within 6 months after taking possession of the goods, it is presumed, until proven otherwise, that the defect existed at the time of delivery of the goods, if this is possible due to the nature of the goods or the nature of the defect. In this case, the burden of proof lies with the trader. If the consumer discovers a defect in the goods 6 months after receiving the goods, the burden of proof that the defect existed at the time of delivery of the goods lies with the consumer.

Order Acceptance

1. The consumer can purchase an item by placing an order on the trader’s website, then the consumer goes to the payment section, enters bank details and makes the payment
2. The trader is obliged to process the customer’s order within no more than 1 business day from the moment of payment. The delivery period for the item to the consumer shall not exceed 3 business days from the date of order processing in Tbilisi, about which the trader will inform the consumer using the consumer’s contact information.

• The order is considered completed upon delivery of the item to the consumer. A delivery receipt will be drawn up between the parties as proof of delivery.
• In case of impossibility of delivering the item to the customer, the order will be canceled and the amount paid by the customer will be refunded.
• The customer is obliged to inspect the order upon receipt and confirm by signature that the item has no visual defects.
• The trader is obliged to provide the customer with all documents related to the order upon request.

Delivery fee

• The delivery fee is determined individually - depending on the distance traveled by the supplier.

Unconditional return policy

• The customer has the right to refuse a distance contract and/or a contract concluded outside the scope of business within 14 calendar days without giving any reason.
• This period is calculated:
• In the case of a service contract - from the conclusion of the contract
• In the case of a contract for the purchase of goods - from the moment the consumer or a third party designated by him (except the carrier) takes possession of the goods
• In the case of a piecemeal order of goods by the consumer - from the moment the consumer or a third party designated by him (except the carrier) takes possession of the last item
• Regular delivery of the goods In the case of a delivery contract (with a specified period of time) − after the first receipt of the item by the consumer or a third party designated by him (except the carrier)

Return conditions

• In order to use the request for unconditional return of the item, the consumer is obliged to fill out the item return form (see on our website) and send it to the following e-mail: Support@invet.ge .

• In case of withdrawal from the contract, the consumer is obliged to:
• Return the goods to the trader or a third party designated by him immediately after sending the notification of withdrawal from the contract, but no later than 7 calendar days.
• Pay the direct (immediate) costs associated with the return of the goods.
• In the event that the characteristics of the item do not correspond to the data specified on the site, the item has an original defect or the item is damaged as a result of transportation, the trader will ensure the return of the product using its resources.
• The consumer is obliged to return the item in full, together with all accompanying documents.
• The trader is obliged to refund the amount paid by the consumer within 14 calendar days of receiving the notification of the return of the item. The trader has the right to refuse to refund the amount until the goods are returned or until the consumer receives a document confirming the shipment of the goods, whichever is earlier.
• The amount will be refunded by the same means of payment that the consumer used, unless the consumer agrees to use another means of payment.
• The consumer’s withdrawal from the distance contract automatically results in his withdrawal from the related contract and the restoration of the original situation.
• As a result of withdrawal from the contract, the obligations assumed by the parties under the distance contract are nullified, and what the parties received by performing it are returned to them.

Exceptions to the right to withdraw from the contract without giving any reason

The consumer does not have the right to withdraw from the contract if:

• The trader has provided the services stipulated in the contract in full, he started providing the services with the consumer’s prior consent and the consumer knew that if he received the services in full, he would lose the right to withdraw from the contract;
• The contract stipulates that the price of the goods or services supplied depends on a change in the financial market that the trader cannot control and that occurred within the period established by this Law for exercising the right to withdraw from the contract;
• The goods or services supplied are made to the consumer’s individual order or are clearly tailored to his personal needs;
• The goods supplied are perishable or have a short shelf life;
• He was delivered hermetically sealed goods, the hermeticity of which was broken after delivery and, therefore, the return of the goods is impossible due to compliance with health or hygiene standards;
• The delivered goods, due to their characteristics, were inseparably combined with other goods at the time of delivery;
• The consumer does not have the right to refuse goods or services whose price does not exceed 30 GEL.

Force Majeure

• Neither party is liable for the full or partial failure to fulfill the obligations assumed, if the failure is caused by natural and technological disasters, fire, hostilities, government decisions and these events began or developed after the purchase of the order.
• If any of the listed circumstances directly affects the period for the fulfillment of the obligations assumed by the party specified in these Consumer Terms and Conditions, this period shall be extended in accordance with the duration of the force majeure circumstances.
• The party that has encountered a force majeure event is obliged to notify the other party about such event, its possible duration and termination.
• The facts set forth in the notification must be confirmed by the relevant regional: trade, industrial, or other competent authority.
• Failure to notify or late notification deprives the party of the right to use the above force majeure events as a basis for exemption from liability.